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Do you have a problem with a Garett Electronics device or do you need more information? Don't worry. We provide full technical support also after purchase. If you have any problems with your device, you may want to check the frequently asked questions.
Few people react negatively to certain materials. This may be the result of allergies, environmental factors, and long-term exposure to irritants, including soap and sweat. If you are allergic or otherwise hypersensitive, remember that Garett Electronics watches and some of our belts contain materials that may cause allergic reactions.
How do you make a warranty claim?
Products sold in the Garett store have a 24-month warranty. Garett Electronics has a nationwide warranty service. Please keep the proof of purchase (receipt or invoice) until the end of the warranty period - they form the basis for claims.
Are there any problems with the purchased device? We will give you instructions on how to quickly and effectively carry out the claim. Please follow the Garett Electronics warranty service procedure:
1. Contact us by e-mail: serwis@garett.pl or by phone: 41 201 40 70 Explain in detail the problem with the purchased device.
2. After contacting our employee and confirming the need to send the equipment to our service team, fill in the warranty card (contact details and description of the defect), attach the proof of purchase (copy or original) and return the entirety to the address:
Garett Dział Reklamacji ul. Targowa 18, lok 1413 (14 piętro) 25-520 Kielce
3. After accepting the claim, our service team will consider the claim within 14 working days from the date of its receipt in the correct form. After considering the claim, the device will be sent back by courier to the address provided by the customer in the warranty card.
TERMS AND CONDITIONS OF MAKING A WARRANTY CLAIM:
Warranty claims can only be delivered to our service by sending them to the above address. It is not possible to deliver the product which is the subject of the claim in person.
If the data or information provided in the claim needs to be supplemented, we will ask you to complete it accordingly before processing the claim.
We do not accept cash on delivery packages in the case of warranty claims.
The customer is obliged to send the product which is the subject of the claim at their own expense, and if the claim is accepted, the repaired or replaced product is sent back to the customer at our expense.
Do you want to repair the device after the end of the warranty? Has the device been mechanically damaged or is it no longer covered by the warranty? Contact us to get a quote for the repair of your device.
Please describe the situation in accordance with the instructions below:
1. Please provide the following information in the message:
- device model;
- information on how the mechanical damage occurred or when the warranty ended;
- date of purchase of the device.
2. Please attach a photo of the damage together with the proof of purchase (receipt or invoice).
After receiving the report, our consultants will let you know the cost of repair together with instructions on how to send the device to our service team.
In some cases, the repair may be covered by the Garett Electronics warranty.
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