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I can't register the device, "Pending admin confirmation"/"Account error" message in the app
When registering a child's smartwatch in the dedicated app, do you see the above or a similar message? We can reset the watch remotely from our service so that it can be registered to a new account in the app.
Please follow the instructions below:
1. To reset your watch, send an e-mail to serwis@garett.pl, putting "Watch reset" in the subject line. Please provide the following information in the message:
device model;
where the device was purchased.
2. Please attach a photo of the device's registration number with a photo or scan of the proof of purchase in the form of a receipt or invoice.
3. After receiving the message, our consultants will reset the reported devices between 8:00 AM and 4:00 PM. Upon completion, our employee will respond to the message, informing you that the device is ready to be registered in the dedicated app.
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